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Transfers in Marrakech

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

Type of traveler

Person traveling alone (237)

Couple (633)

Group of friends (464)

Family with small children (78)

Family with adolescent children (170)

16/Nov/2019

Anonymous

Barcelona, Spain

El coche llegó puntual y nos llevó sin problemas.

I travelled with my partner

11/Nov/2019

Sara

London, United Kingdom

They didn’t pick me up on the way to come back. I hadn’t had any answers to emails/phone calls requiring pick up time/location,they answered 3 hours before my flight departure, they told me I couldn’t get picked up at the time that was required to arrive to my flight on time because civitatis already had arranged the pick up time for me.

First of all, we always suggest arranging pick-ups at least two hours before the departure of the flight. On the other hand, to cancel or modify a reservation, one must do it through their user account on our webpage, at least 18 hours before the transfer's arrangement. We deeply regret when one of our clients is unsatisfied with our services, and keep on working to progress further.

I travelled with my partner

9/Nov/2019

Luis

London, United Kingdom

The driver didn't show up at the time agreed despite being confirmed the day before. We tried contacting the company twice and got no reply, it was particularly bad as it was on our way back to the airport so we had to flag a taxi outside the busy Medina which was not easy and not cheap and we were all worried about missing our flight.

We deeply apologize for what happened. We'll work hard so that this kind of situation doesn't repeat itself. We have proceeded with a complete refund of your transfer.

I travelled with my partner

4/Nov/2019

Anonymous

London, United Kingdom

The staff was very friendly and contacted our Riad to come and pick us up as the car couldn't access the little street in Medina. Excellent service. Highly recommended!

I travelled with my partner

28/Oct/2019

Anonymous

Italy

27/Oct/2019

Dominik

Katowice, Poland

I travelled with friends

15/Oct/2019

Manjit

London , United Kingdom

Overall good service provided. Received a reminder a day before the pick up. Driver arrived ahead of time and was waiting in reception.

I travelled with friends

24/Sep/2019

Alejandra

Madrid, Spain

We waited for more than an hour for the driver to come... and once he did, he didn’t even know where to take us. No one answered any of the contact numbers they gave us.

We apologize for the delay in doing the service, we will try to improve it. We have applied the appropriate compensation.

I travelled with my partner

16/Sep/2019

Anonymous

Guatemala

14/Sep/2019

Julian Ramos ávila

Madrid, Spain

I travelled by myself

13/Sep/2019

Miguel

Zaragoza, Spain

Very punctual and very professional helping us with our luggage. We got to the airport on time

I travelled with my partner

28/Aug/2019

Manuela Cuesta

Barcelona , Spain

Very Nice driver, it would be better if the car had the logo of the company it was a little bit scary because we didn’t know if it was our transfer or some random citizen

I travelled with friends

Book the transfer service

9.2

7,579 reviews

78,602

travellers have enjoyed tours here

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9.2

78,602

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