P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Marrakech with a minimum of 18 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you have booked a return transfer service, we recommend booking the pick-up from the riad or hotel at least 2 hours before your flight departure time.
It takes about 20 minutes to get from the city centre to the airport.
Keep in mind
Please keep in mind that most of the streets in the Medina are not accessible to cars, therefore the driver will wait for you as close as possible to the riad and from there will take you to your accommodation (it can also be someone else from the same company).
Payment
You can either pay in euros or in Moroccan dirhams. If you pay in euros you will save on commissions.

P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.

P - How long will the driver wait for me?

R -

Airports: 1 hour from the plane's arrival time.

Cruise ports: 1 hour from the boat's docking time.

Tran stations: 15 minutes from the train's arrival time.

Hotels and apartments: 15 minutes from the time indicated when making your reservation.

If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply

P - Where will the driver be waiting for me?

R -

Airports: the driver will wait in the arrivals hall, just after luggage pick up.

Ports: the driver will wait in the arrivals terminal.

Train stations: the driver will wait at the exit of the train's arrival platform.

Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.

The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.

P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.

P - How many suitcases can I take?

R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:

Hand luggage: total length, height and width adding up to no more than 115 cm.

Large suitcase: total length, height and width adding up to no more than 155 cm.

P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.

P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.

P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.

P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.

P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.

P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.

P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.

P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

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Total price per vehicle

4 passenger vehicle US$ 15.80

7 passenger minivan US$ 19.50

14 passenger minibus US$ 36.30

Our customers' reviews
These are genuine reviews written by our customers.

8.90 / 10

8.9133333333333
9,800 reviews | 99,329 travellers

5 out of 9,800 reviews

10

04 / 16 / 2022

J

Joseph Lynch

Ireland

Really pleasant driver, Rida. Brought us straight to our accommodation. Rang the person who was waiting at the Airbnb who then came to collect us. Thanks

I travelled with teenagers

10

03 / 11 / 2020

P

Paola

Madrid , Spain

Muy puntual. Viene una persona a buscarte hasta la puerta del riad, además trae un carro para ayudarte a llevar las maletas por la medina hasta llegar al coche.

I travelled with my partner

6

03 / 07 / 2020

B

Begoña

Cadiz, Spain

Pedimos que nos recogiera en el Café de France en medio de la plaza, al no poder acceder no nos mando ni un correo para poder cambiar la ubicación ni nada. Sino allí a la hora mando un hombre llevarnos hasta donde el se encontraba y podía aparcar. Ibamos con las maletas cargando por una plaza llena de gente y con prisa pues habia bastante trafico para llegar al aeropuerto. Me parece mal que si es un punto no accesible con el coche no avisen con antelación.

Cuando la dirección solicitada no es accesible en coche nuestro proveedor envía a alguien a acompañar a los pasajeros hasta el vehículo.

I travelled with friends

10

03 / 06 / 2020

J

Jorge

Murcia , Spain

El chico fue majisimo muy atento y agradable, nos recomendó lugares para visitar. Íbamos con un niño y tenían silla para bebé. Fue todo perfecto sin duda cogeremos la vuelta para el aeropuerto.

I travelled with small children

8

02 / 27 / 2020

A

Anonymous

Edinburgh, United Kingdom

Ride was mental but due to the way everyone drives here but our driver was careful. Driver wasn't very sure where our Ryad was and had to call several times. As they have hotel's address in advance I believe they should check where the hotel is, not while in the car.

I travelled with my partner

Show all the reviews

	4 passenger vehicle	US$ 15.80
	7 passenger minivan	US$ 19.50
	14 passenger minibus	US$ 36.30

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